Shipping policy
Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Shipping Times to Canada We ship to all provinces and territories across Canada. Estimated delivery times are:
- Standard Shipping: 7–20 business days
- Express Shipping: 5–10 business days
Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, or peak seasons.
Shipping Costs Shipping costs are calculated at checkout based on your location and selected shipping method. Free shipping may be available on orders over a certain amount — check our current promotions for details.
Customs, Duties & Taxes CATNADA ships from international suppliers directly to your door. As a result, your order may be subject to import duties, taxes (GST/HST/PST), or customs fees upon arrival in Canada. These charges are the responsibility of the customer and are not included in the product price or shipping cost. We recommend checking with your local customs office for more information.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's website.
Lost or Delayed Packages If your package has not arrived within the estimated delivery window, please contact us at info@catnada.com. We will investigate the issue with the carrier and work to resolve it as quickly as possible.
Damaged Items If your order arrives damaged, please take photos immediately and contact us within 48 hours of delivery at info@catnada.com. We will arrange a replacement or refund as appropriate.
Contact Us For any shipping-related questions, reach us at: 📧 info@catnada.com